Privacy Policy – pk3
How We Handle Your Data

1 Introduction

This Privacy Policy explains how pk3 collects, uses, stores and protects the personal information of players who register and use the pk3 platform at pk3.ng. It applies to all products offered on the platform — the sportsbook, live casino, slot games and the VIP programme.

When you create an account on pk3, you are trusting us with information about yourself. We do not take that lightly. This policy is written in plain English so that players in Pakistan can understand exactly what happens with their data — not buried in legal language that nobody actually reads.

By registering an account and using pk3, you agree to the collection and use of your information as described in this policy. If you have questions at any point, the support team is available and can be reached through live chat from your account or by email.

2 Data We Collect

pk3 collects personal data through two main channels: information you provide directly when you register and use the platform, and information collected automatically when you interact with the site.

Information you provide directly:

• Full name and date of birth — required for account registration and age verification.
• Email address — used for account communications, security alerts and optional promotional messages.
• Mobile phone number — used for account verification and two-factor authentication where enabled.
• Payment method details — JazzCash mobile number, Easypaisa account, Raast ID, bank account details or card information as applicable to the payment method you use.
• Identity documents — provided voluntarily or when requested during account verification (such as CNIC details).
• Support communications — records of conversations with the pk3 support team.

Information collected automatically:

• Device information — device type, operating system, browser type and version.
• IP address and approximate location — used for fraud detection and to understand the general geography of platform usage.
• Session data — pages visited, time spent, actions taken within the platform during a session.
• Betting and gaming activity — bets placed, games played, deposits made, withdrawals requested and bonus usage.
• Cookie and tracking data — as described in the Cookies section of this policy.

3 How We Use Your Data

pk3 uses the data it collects for the following purposes:

• Account management — creating and maintaining your player account, verifying your identity and age, and processing login requests.
• Payment processing — handling your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and processing withdrawal requests back to your registered payment method.
• Platform operation — making the sportsbook, live casino, slot games and VIP programme available to you and recording your activity accurately.
• Security and fraud prevention — detecting and preventing unauthorised access, multiple account creation, bonus abuse, fraudulent payments and other prohibited activities.
• Customer support — responding to your queries and resolving account issues using the history of your account and previous communications.
• Responsible gaming — monitoring activity to identify patterns that may suggest problem gambling and making self-management tools available in your account.
• Platform improvement — using anonymised and aggregated data to understand how the platform is used and to improve the experience for Pakistan players.
• Legal compliance — maintaining records as required and responding to legitimate legal requests.

pk3 does not use your personal data for profiling for advertising purposes on external platforms, and does not sell or rent your information to marketing companies or data brokers.

4 Payment Data

Because pk3 processes real money transactions in PKR, payment data is treated with a higher level of care than general account information.

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the relevant payment provider's own secure system. pk3 receives confirmation of the transaction and the associated amount — it does not store your full JazzCash PIN, Easypaisa mobile wallet password or full bank account credentials.

For card payments, card details are processed by a PCI-DSS compliant payment processor. pk3 does not store full card numbers on its own servers.

Payment details registered to your account are used exclusively to:

• Verify that deposits originate from a payment method in your own name.
• Process withdrawal requests back to the same method used for your most recent deposit.
• Detect and investigate unusual or potentially fraudulent transaction patterns.

5 Sharing Your Data

pk3 does not sell your personal data. There are, however, limited circumstances in which your data may be shared with third parties:

• Payment processors — JazzCash, Easypaisa, Raast and other payment providers receive transaction data necessary to complete your deposits and withdrawals. Each provider operates under their own privacy terms.
• Game providers — third-party casino and slot game studios may receive a session token and account tier information to load games correctly. They do not receive your full name, contact details or payment information.
• Fraud and security services — pk3 uses third-party tools to detect fraudulent activity. These services may process device fingerprint data and IP information for this purpose only.
• Legal obligations — pk3 may disclose data when required to do so by a valid legal process, court order or other legitimate authority. We will notify you of such requests where legally permitted to do so.

All third-party service providers that handle pk3 player data are required to maintain appropriate data security standards and are not permitted to use your information for their own marketing purposes.

6 Data Retention

pk3 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account data — retained for the duration of your account and for up to 5 years following account closure, to allow for dispute resolution and legal compliance.
• Transaction records — deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Support communications — chat and email records are retained for up to 3 years from the date of the interaction.
• Session and activity logs — retained for up to 24 months for security and fraud prevention purposes.
• Identity documents — retained for up to 5 years following account closure or the date of submission, whichever is later.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked to you personally. You may request early deletion subject to pk3's legal obligations — see the Your Rights section below.

7 Security

pk3 implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration and destruction. Key security measures in place include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the pk3 platform.
• Encryption of sensitive data at rest within pk3's systems.
• Access controls that restrict data access to pk3 staff on a need-to-know basis.
• Regular internal reviews of access logs and security procedures.
• Two-factor authentication available for your player account to reduce the risk of unauthorised login.

While pk3 takes data security seriously and invests in appropriate measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your pk3 account and do not share your login credentials with anyone.

8 Cookies

pk3 uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device when you visit the site. Cookies help the platform function correctly and give us a better understanding of how it is being used.

The types of cookies pk3 uses are:

• Essential cookies — required for the platform to function. These keep you logged in during your session and maintain your account preferences. The platform cannot work properly without these.
• Functional cookies — remember your settings such as preferred language, odds format and game display preferences so you do not have to reset them each visit.
• Analytics cookies — collect anonymised data about how pages are used, which sections are most visited and where players encounter difficulties. This data helps improve the platform experience.
• Security cookies — help detect unusual patterns of activity associated with fraud, account compromise or automated access attempts.

pk3 does not use third-party advertising cookies or tracking pixels that follow you across external websites. You can manage cookie settings through your browser preferences. Blocking essential cookies may affect your ability to log in and use the platform.

9 Your Rights

As a pk3 player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data pk3 holds about you. We will respond within 30 days of a verified request.
• Right to correction — if any of your personal data held by pk3 is inaccurate or incomplete, you can request that it be corrected. Some data fields can be updated directly in your account settings.
• Right to deletion — you can request that pk3 delete your personal data. This right is subject to pk3's legal obligations — transaction records and identity verification data may need to be retained for a minimum period regardless of a deletion request.
• Right to restrict processing — you can ask pk3 to limit how your data is used in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability — you can request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the pk3 support team through live chat in your account or by email at [email protected]. We may ask for identity verification before processing your request to ensure data is not disclosed to the wrong person.

10 Marketing Communications

pk3 may send you promotional communications about new features, bonuses, PSL cricket betting offers, slot promotions, VIP rewards and other platform news — but only if you opt in to receive them during registration or through your account settings.

Marketing communications from pk3 may be sent via:

• Email — to your registered email address.
• SMS — to your registered mobile number, where you have opted in.
• In-platform notifications — shown when you are logged into your account.

You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email, or by updating your communication preferences in your account settings. Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal updates and security alerts, which are sent regardless of your marketing preference because they are necessary for account operation.

11 Minors

pk3 is an adult gaming platform. The platform is intended for and accessible only to individuals who are 18 years of age or older. pk3 does not knowingly collect personal data from anyone under the age of 18.

If pk3 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. Any balance in such an account will be forfeited.

Parents and guardians who believe a minor may have accessed or registered on pk3 should contact the support team immediately so the account can be investigated and closed. For guidance on responsible gaming tools including the self-exclusion option, visit the Responsible Gaming page.

12 Policy Changes

pk3 may update this Privacy Policy from time to time as the platform evolves or as applicable requirements change. When we make updates, the revised policy will be published on this page with an updated "Last updated" date at the top.

For changes that materially affect how your data is used or your rights as a player, pk3 will notify registered players via their account email address with reasonable notice before the changes take effect. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.

We encourage you to check this page periodically if you want to stay up to date with how your data is handled. The date at the top of the page will always tell you when it was last reviewed.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is being handled, please get in touch with the pk3 support team:

• Live Chat — available 24/7 from within your logged-in account. This is the fastest way to reach the team.
• Email — [email protected]. Please allow up to 24 hours for a response on business days. Include your registered username or email address in your message to help us locate your account quickly.

For matters specifically related to responsible gaming, deposit limits or self-exclusion, visit the Responsible Gaming page where those tools are directly accessible.